Argentine contact center products and services company TecnoVoz is focusing on exporting its solutions to Mexico, Venezuela, Colombia and Peru, the company's commercial manager Gabriel Bustillo told BNamericas.
Sales outside Argentina could represent 40% of overall revenues this year, Bustillo said without mentioning hard figures. The company also expects its revenues to grow 25% compared to 2007. In November last year the company's CEO Gerardo Andreucci told BNamericas that TecnoVoz expected full year 2007 revenues of approximately US$7.5mn.
TecnoVoz has two business units. The first provides technological solutions for the call and contact center market while the second unit provides installation and maintenance services. Bustillo said the call center technology unit will bring in some 60% of revenues this year.
TecnoVoz's main call center solution is an integral platform called Approach.
TecnoVoz is the country's second biggest solutions provider to the call center market with a 22% market share, behind global corporate communication services and solutions company Avaya (NYSE: AV), Bustillo added.
At the same time, TecnoVoz leads the market of medium and low capacity contact center platforms with a 30% share in terms of revenues.
Bustillo said that TecnoVoz has already installed 25,000 contact center positions.
According to the executive, Argentina is still an attractive location to set up offshore operations due to the high quality of human resources. However market growth has slowed due to increasing costs, he added.
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